Experienced tech professional in CRM, PMO & eCommerce | PSM I, ITIL 4, Lean certified Proficient tech specialist with a strong background in CRM support, project coordination, and eCommerce solutions. Proven track record in leading Microsoft Dynamics 365 teams, supporting enterprise applications (SAP), and managing digital platforms. Skilled in website creation, Shopify, SMM, and Google Ads. Certified in PSM I, ITIL 4 Foundation, and Lean Basics, with a continuous drive for learning and delivering value across diverse projects.